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Making a Good Scent Trail

I firmly believe that if you show your web visitors the right information at the right time, they'll love you for it. But in order to do that, you need to understand a little bit about how people behave online, what they see and do.

There was a study done a while back, the Lincoln Study, by Jared Spool, where they gaged user's confidence and success in finding something online, to try to figure out why some sites consistently are good at helping people find their target content and some just aren't. Among other interesting discoveries, they found that when users were successful in finding the target content, the description words of that content appeared on the page 72% of the time. And when users were unsuccessful in finding the target content, the descriptive words only appeared an average of 6% of the time on the page.

Which means...

Users like to see words describing their goal on a site, it helps them have more confidence that the thing they're looking for is indeed there to be found. It's called a scent trail.

In practice, that goes like this: If someone is looking for townhomes in Tucson, and they search Google for "townhomes in Tucson" and just happen to click on that page in my site from the search engine results page, then that page needs to - very prominently - repeat the words "Townhomes in Tucson." We're not trying to be subtle or fancy here. We're trying to be clear and clean and highly usable.

Which means that if I create a page on my site just for people looking at townhomes, then I need to very carefully optimize for those kinds of words, and then I need to restate those words plainly on the page.

Remember - a web page should do one of two things: it either provides the content that someone is looking for, or it provides links to that content. Otherwise, users stop looking and click away.

11 commentsARE-TEC IDX Solutions • November 28 2008 04:55PM

Comments

Oh yea, they do!

Posted by Missy Caulk-Ann Arbor- Realtor(R)- Ann Arbor Real Estate (Keller Williams-Ann Arbor) about 1 year ago

So what you are saying is that the page needs to have those words not only for the webpage to appear quickly, but for those people to stay on my page.  That makes sense, content is king, I am also trying to make a strong call to action for the people going to my site.

Posted by Morgan Evans-New York City Real Estate Expert (Prudential Douglas Elliman) about 1 year ago

Hello Kelly, thanks for the post.  The internet is so important in this day and age.

Posted by Greg Wilson (1st Cornerstone Realty) about 1 year ago

What you are saying makes a lot of sense, people want to see what they are looking for. What a simple concept

Posted by Anonymous about 1 year ago

Oh gosh darn it Kelley, do you have to go and tell ALL the secrets?

kk

Posted by Kristal Kraft ~Denver Real Estate~303-589-2022 (The Berkshire Group Realtors) about 1 year ago

Classic Kristal response above! Enjoyed your post and wish I had a cheap guru to just do that for me!!

Posted by Susie Blackmon~Ocala~Horses~Horse Farms~Social Media for Horse Industry. about 1 year ago

Kelley,

Thanks for the post. So simplistic and so true. Amazing how we seem to gravitate toward the complex and yet it is the simple thing that can often times get the job done.

Posted by William Collins, Broker Associate (ERA Queen City Realty) about 1 year ago

Kelley, I agree with KK!! :0) And I have to agree with all you have stated.

Posted by Camarillo CA Real Estate Agent/ Mana Tulberg (805 County Real Estate) about 1 year ago

For those of us that are not as internet saavy as others, this is very valuable information.  I will go back to my website and incorporate this information into my pages. Thanks.

Posted by Troy Erickson - Your Chandler, Gilbert, Queen Creek Realtor (Terra Solis Realty, LLC) about 1 year ago

Hi Kelley ~ Thanks so much for the good info.  I guess a lot of times it feels awkward for me to keep incorporating the keywords into the content of my post, but I guess it's something I need to start getting better at!

Posted by Shawna Ebersole about 1 year ago

It is inconceivable that what you've said is true! Is it so indeed? I'm very glad to save me a lot of time because you collected so many facts here.research paper writing I cannot think of the right word. I must have a think.

Posted by Cloud 21 days ago

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